What Information Does Nexus Gather?
When you register for a Nexus account, Nexus obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use Nexus's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Nexus also tracks requests you make for information on Nexus's products and services, and responses you provide to Nexus surveys. Finally, Nexus keeps records of your payment history and communications you have with Nexus's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Nexus does not keep track of what sites you visit when you are using the service.
What Does Nexus Do With This Information?
Nexus uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Nexus's Terms and Conditions of Use. Information on your communications with Nexus's support team is used to address the issues raised by your communications. In addition, Nexus regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that Nexus not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to . Nexus reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
Does Nexus Share Subscriber Information With Third Parties?
Nexus will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.
You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, Network Solutions domain registration is freely available to anyone else visiting that space. Nexus cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.
How Can I Correct or Update the Information?
To request a copy of the contact Nexus has on your account, send an e-mail request to . You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Nexus's Terms and Conditions of Use, subscribers are required to provide Nexus with current contact and billing information. Nexus may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.
What Happens to the Information if I Leave Nexus?
If you ever leave Nexus, Nexus will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Nexus reserves the right to retain your contact and billing information as necessary to resolve the matter.
Changes to This Policy and Questions About Privacy